Frequently Asked Questions
Please read our FAQ before sending us a message.
If you don’t have a Mailportation account yet, go to mailportation.com and click Register.
Registering and creating a mailportation account is free.
After you register, be sure to complete your account as a shipper, or you can apply to become a shipper.
Login to your account, click add new trip in the menu up next to welcome, then you can watch our how to add new trip video.
Don’t send them money. We’ll never ask you to pay for anything outside of our site.
If you paid for your shipment outside of Mailportation (for example, a wire or bank transfer), you may have paid for a fraudulent shipper.
Paying and communicating through Mailportation helps ensure that you’re protected under our Terms of Service, Payments Terms of Service, cancellation and refund policies, Shipper Guarantee. It also makes it easy to find and reference important details like a shipper’s identity, and other useful information.
Paying or communicating outside of Mailportation also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues, such as phishing.
Report suspicious messages
Never pay for a shipper outside of Mailportation. If someone asks you to pay outside our on-site payment system—or you think someone might be sending you links to a fake Mailportation site—tell us about it in the report spam form and report the message.
If you didn’t pay your shipper through Mailportation (for example, a wire or bank transfer), you may have paid for a fraudulent.
If you’re not sure, you can check if your reservation was booked through Mailportation.
The shipper has to contact you and setup a time to meet with you and collect the document from you.
Shippers can take them up to 24 hours until they can contact you, please contact us immediately if within 24 hours you didn’t receive a call from your selected shipper.
Try to contact your customer as soon as possible, you have up to 24 hours to contact your customer, otherwise you can lose the deal.
I have to contact the consignee to inform him/her about how to meet or to send the document to them,
Send us an email
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