Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I create an account?

If you don’t have a Mailportation account yet, go to and click Register.

Registering and creating a mailportation account is free.

After you register, be sure to complete your account as a shipper, or you can apply to become a shipper.

How do I list a trip?

Login to your account, click add new trip in the menu up next to welcome, then you can watch our how to add new trip video.

What should I do if someone asks me to pay outside of the Mailportation website?

Don’t send them money. We’ll never ask you to pay for anything outside of our site.

If you paid for your shipment outside of Mailportation (for example, a wire or bank transfer), you may have paid for a fraudulent shipper.

Why should I pay and communicate through Mailportation directly?

Paying and communicating through Mailportation helps ensure that you’re protected under our Terms of Service, Payments Terms of Service, cancellation and refund policies, Shipper Guarantee. It also makes it easy to find and reference important details like a shipper’s identity, and other useful information.

Paying or communicating outside of Mailportation also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues, such as phishing.

Report suspicious messages
Never pay for a shipper outside of Mailportation. If someone asks you to pay outside our on-site payment system—or you think someone might be sending you links to a fake Mailportation site—tell us about it in the report spam form and report the message.

If you didn’t pay your shipper through Mailportation (for example, a wire or bank transfer), you may have paid for a fraudulent.

If you’re not sure, you can check if your reservation was booked through Mailportation.

What after I selected a shipper and I paid?

The shipper has to contact you and setup a time to meet with you and collect the document from you.

What if I paid and the shipper did not contact me?

Shippers can take them up to 24 hours until they can contact you, please contact us immediately if within 24 hours you didn’t receive a call from your selected shipper.

I am a shipper what to do if I got an order?

Try to contact your customer as soon as possible, you have up to 24 hours to contact your customer, otherwise you can lose the deal.

What if a shipper didn't ship my document?

All shippers are pledged to ship your document as per our terms of use.

I am a shipper what to do after I shipped an order?

I have to contact the consignee to inform him/her about how to meet or to send the document to them,

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